KingCrab Casino’s support team has its moments, but it leaves a lot of room for improvement. As usual, we turned to live chat first, and as it happens, this is not a 24/7 live chat service. The support team can be reached from Monday to Friday 9:00-18:00 (GMT+4), so New York time basically, but this is not the main problem – it’s the speed, or, the lack of it.
Live chat personnel is paradoxically quick to respond right off the bat, but as soon as you start the conversation, replies tend to arrive slower and slower. This is most likely due to high traffic congestion and the lack of resources.
However, although the conversation took much longer than necessary, nearly half an hour, we were happy with the answers we got. The staff is polite and professional, with zero redundant questions and procedures on their behalf.
KingCrab Casino also features an email support team, if time is of absolutely no importance. Sadly, like most online casinos, KingCrab Casino does not support a direct support phone line.
To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents. Each document must be sent as a separate image and Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg file.
When you take your picture be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden. Your picture must be in focus and all the text easy to read.
Your full passport photo page or ID must be in the shot, don’t leave any bits out or cover with your hand or fingers and your lighting must be good, to stop any glare don’t use flash.
KYC is a part and parcel of gambling responsibly, and something that the law requires online casinos to do. To verify your age KingCrab Casino will accept one of the following documents:
- Passport (recommended)
- Driving licenseNational
- ID Card
- Birth Certificate (verification takes up to 24 hours)
- A payment card (note that the first 6 and last 4 digits should be visible and CVV should be hidden).
To verify your identity (KYC) KingCrab Casino may need additional documents which could also include:
- Signed Credit Agreement
- Utility Bill (less than 6 months old)
- Bank Statement (less than 6 months old)
KingCrab Casino’s registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
- English (Canada), Russian, Japanese, and Thai.