As we were doing this MagicWin Casino review we noticed that the customer support team from MagicWin.bet Casino had shown a huge improvement compared to our last casino visit. We are talking about the 24/7 live chat service, which remained equally polite and professional, but nowadays it is also noticeably quicker to respond. In essence, we got our answers in less than five minutes, which we consider to be a good result in the world of online casinos.
As with most online casinos, we advise players to rely on the live chat function due to its speed, convenience, and functionality. If you have time to spare, or you are experiencing a complex problem, you can always turn to equally good e-mail support, just don’t expect equally swift replies. The casino, however, does not offer a direct customer support phone line, or any other mobile app for a two-way conversation.
In order to assist in the prevention of money laundering, Magic Win Casino will not accept funds deposited to any account at a Casino, and no substantial or exceptional withdrawals, whether individually or cumulatively, shall be made unless you send them notarized copies of at least two (2) of the following documents, alongside all of your contact details:
- A most recent bank statement from the bank where your wagers/deposits originated;
- A driver’s license;
- A current and valid passport.
If a player’s accumulated lifetime deposit is not greater than 200 €/£/€ or 25 mBTC, then the player will be allowed to withdraw only up to x10 his last deposit.
If a player’s single withdrawal or cumulative lifetime withdrawals total five times or more than the value of their lifetime deposits, then the withdrawal will be issued in increments of 5000 €/£/€ or 500 mBTC per week.
The remaining amount will be returned to the player’s account until the player is eligible for a further withdrawal. The calculation of lifetime deposits shall exclude any deposits made after the withdrawal request. This clause does not apply to withdrawals from progressive wins.
Magic Win Casino features easy and fast access, and once there, you can rely on the following languages.
- English, German, Spanish, Arabic, French, Italian, Polish, Portuguese, and Swedish.